A new message from Karasakal:
Hey S4 Leaguers,
Welcome to yet another PM Rambling! How's everyone? I hope you're doing great. Us? We had a crazy, crazy month and there are several topics to talk about! I don't know where to start, so let's start!
Last Netsphere Standing
I guess a big "bomb" this month was the Latin and Korean servers' shutdown announcements. This came as a big surprise to some, and not so much to us. As we announced right away, there is nothing to worry about on our side: We're here to stay. And we're the only one standing, so you know what this means: You are the best S4 League community and altogether we are the best of S4 League! So what happens now?
First thing I want to clarify is that GameOn Studios is still the developer and we are still the publisher (Note: I saw a comment on forums about this, let me clarify: Developer-Publisher relation is not a case of "We tell them what to do.")
So, we're definitely considering to expand to Latin countries. Currently, we are looking into some technical issues related to that. However, it may not happen very soon. If you are from a country that the Latin server... served?, please show a bit more patience but keep an eye out on our website! We may have some news/questions for you in future. Unfortunately, we can not provide a migration due to version mismatch but if we expand as we hope, we'd at least like to offer a special package.
I was asked about Asian countries. Definitely not opposed to the idea, but one step at a time!
Before I move to cool stuff, let's get the muddy part out. February wasn't as fun as much it should be in some ways.
We had a bad day over Discord and several hack-related issues. I sailed right unto the culprits, but the damage was done. Thankfully the GS team and several players helped us recover. I want to especially thank (in alphabetic order) Adiutor, Heiliger, Heiliger's Butler (yup), Heliga, Kriton and Nobody (I mean somebody. Nobody is somebody! That's just the nick!) for their help. I'm sending over a Heart Breaker as an added thank you as well!
We also had various security issues. As usual, we are always looking into these, try and fix some as we go, but can't share much. That's why the patch log was vague: We don't want to give away what we are doing. Worst was that we had a lot of players lose their accounts. We communicated about this and I want to re-iterate: Please stay away from hacks. You are opening your PC to attacks. You can get keylogged, trojaned, spywared or worse. And if that happens, there isn't much we can do! And to be completely honest: If you used hacks, your account should be banned anyway, regardless of losing control of it. I know not everyone used tools but I hope this will be a wake-up call for the community. Also, I really urge everyone to stay away from tools that generate extra items (you know what I'm talking about). They are advertised as being safe, they are not. Due to other topics, we didn't have time yet, but there will be a great amount of accounts to be banned. Don't spend money to lose your account! Some of you may remember the mass ban with bots some years ago, we're looking at something automated similar to that. #soon
Speaking of security, there was a topic on forums regarding our security level that I promised to talk about. I also left a remark there but first of all, changing security is a big task. Like huge. YUGE, even. Also, it's not just about S4 League: all games are affected and this means including a dozen different systems and their interaction. It really gets too complex too fast. Now, about rolling back accounts and all, we want to help. We really do. But we do not always have the technical capacity you believe us to have. We don't have a magic button to roll back an account to past. The amount of work that goes to recovering an account is massive as it is completely manual (finding items and sending them). So we need to make sure the case is valid. Furthermore, unfortunately for each person trying to recover an account we have 10 people trying to scam us. So we need to check even more than expected. Do we still make mistakes? I'm sure we do. Honest mistakes happen everywhere. We do plan to improve our tools but this is a future plan.
I have a question in my feedback form, I hope you all answer it honestly.
So, back to better stuff!
I don't know if you noticed but we had some changes regarding the GS team: We've parted ways with some GS, had some recruits and so on. As you know, we've also had several changes with CM team, so we've been internally working to improve our communication between each other as well.
I'm really happy with the results. Especially since December, we've brought back regular events, tournaments and both GS and CM teams worked hard to bring you the forums the best way they could.
Whenever you are about to be harsh to GS or CMs, I want you to remember something: GSs are spending their own leisure time to make things better for you guys. They aren't being paid, they are doing it because they are nice. And they have to put up with me and CMs on top! And CMs are working their backs off to make things the best way possible for you. When there is a ticket that's late or an issue, it's not because they don't care, it's because they had to work on something else. And probably I'm to blame. Sorry.
Anyway, I wanna thank all of the team for their effort. I'd raise my glass but I'm writing with one hand and the other one's a hook, so I'll just cheer: Good job guys!
(Note to self: Maybe we should anonymously read some of the <sarcasm> well written and perfectly expressed </sarcasm> tickets, or mean Facebook comments, like "reading mean tweets" series people do now and then)
A Heart Breaking Story
If you haven't noticed already, we did something last month and released our very own designed weapon skin: The Heart Breaker! Get it? Because it's Breaker and it's heart shaped and it bre- okay, you get it. Sorry, I just like puns too much.
Anyway! Let me tell you more about how this happened!
We actually had two concepts for this month: A Chinese Dragon re-color for Metal Storm and the Heart Breaker. Due to reasons we only could move forward with Heart Breaker. First, one of our artists came up with some concepts:
The initial plan was to have the blue as PEN color and the pink as the FP color, with maybe a varied model with broken/non-broken heart etc Unfortunately we had very little time, so we had to pick a design and go with it.
So, we moved to the 3D model.
After some discussion on how it should be, we came up with the final version
This was all thanks to the experienced 3D artists, a direct benefit of our merger with Gamigo! I wanna thank everyone included for their work and for their feedback. Who knows, maybe we can actually release the blue color or different models in future!
So what does this mean for S4 League?
Basically, we tried something and it worked out fine (it's our first try!) However, we still needed assistance from developers, so it's not like we will just be making new skins from now on by ourselves.
We still put our foot in the door. I actually planned to talk a bit more about this but I didn't want to create false expectations. We may be pulling the foot back, or we may be opening the door. Believe me when I say I have A LOT of things imagined for the latter.
Expect to hear about this topic in the next PM Letter.
-Are we bringing back the lost old maps?
Ladies and gents, I'm with you. I hear you. I will never drop this topic until I'm 100% convinced it's impossible. Currently, I'm not. However, I don't have any good news either and I don't think we can focus on this for a while. So let's put this on a shelf for now.
I do have a question in the form though, please take a look.
-Disable item stats in different modes
I heard some feedback that we should add it to all modes. What do you think? Let me know in the form. Let me be clear: I don't know about technical restraints of making this happen! I'm just asking for opinions.
On the last PM Letter I sent a feedback form and I got a lot of responses. I really appreciate it and it's really nice to see everyone was interested in the topics! I'll have another feedback form for you at the end and I hope we get at least as many contributions as the previous one.
Since some of you were interested, here are some highlights:
How long have you been playing the game? 77% at 5+ years. That's some dedication!
How much fun is S4 & rating CM/GS teams These are all between on average of 2.7-2.9, which I believe is good (since we tend to be more negative than positive in surveys etc) but definitely will work to improve!
Discord activity Basically half are there and a big chunk of people didn't know!
Should name release be a service? Divided, with the bigger majority on Yes.
Old UI vs New UI: As expected, old UI wins. However, it's not as bad as I thought it'd be! (We want to make some changes here but not very soon)
Most wanted Clan Service: Changing clan marks
Interest in Topics You were mostly interested in the topics, which is great!
Before I finish, I want to do something different and add an extra personal touch to the letter. I'll talk about the stuff I watch, listen or play.
Let me see. I've watched a lot this month: Completed Crazy-Ex Girlfriend S3, I LOVE that show. What else, I watched Altered Carbon and The End of the F*** World, really liked those too. Currently watching American Horror Story.
A disappointment was Full Metal Alchemist live-action in Netflix. Is it only me who thinks it felt purely fanservice?
On the games side, I've been playing Subnautica. Playing hardcore, unfortunately, I lost a couple saves but I'm on a good track now! I looked into Civ6 and AoE: Definitive but didn't spend as much time.
On the multiplayer side, I'm playing Fortnite and Heroes of the Storm.
Finally, I started reading Alice's Adventures in Wonderland. I really enjoyed reading Jules Verne as an adult after years, so I'm trying different books I read as a kid now.
So, what are you guys playing/reading/watching nowadays? Maybe you can give me some suggestions!
Alright, with that, I think this letter is done!
The feedback form is here. https://docs.google.com/forms/…CeiwvYW-9yW5GPVw/viewform
Thanks for reading and talk to you next time.