It's the end of another month! How's everything? Us? We're good; running events, doing things aaaaaannnnnnnnd working on <CONFIDENTIAL>. Yes, I know! Exciting!
Last month's letter was particularily long: we talked about various topics from previous letters and the forms. This month, I aim to wrap things up with just a few added topics. So here we go!
The situation is still the same and will probably be like that for a while: Things are on hold for now, but we want to visit this issue in the future. That's all I can say for the moment. Sorry guys, but hold on! If I have any updates, I'll definitely share them with you.
Hacks and Lost Accounts
Ladies and Gentlemen, I'll repeat myself: Please don't use hacks. If you use them, you are making the game worse for everyone, you are supporting people who are making things worse for everyone, and, on top of that, you are losing your accounts and other personal information.
I warned last month that we'd take action. We recently started checking some numbers and have taken action against hundreds of accounts just in the past two weeks through a combination of Battleye bans, rejected logins (suspected but not confirmed detections), ticket reports and routine checks. In the future, we will still do some retrospective bans: Meaning that people who used certain exploits will be found and banned.
For legit players: We know it gets frustrating. We will do more and more to make the gameplay experience as fair as possible.
Let me make this clear: We don't have a tool to change clan ownership. It just doesn't exist. And we don't provide support for clans. We should, but we can't. It's something we will look into. Soon enough, I will talk to you guys about <CONFIDENTIAL>, which I think will also make some things more clearer. Again: Currently, there is no clan support. Sorry. However, we did get all your feedback. So once we start doing something about this, we know exactly where to start!
Discord and Me
Espers, I love communicating with you guys, I really do, but unfortunately, in my office time, ... I have work to do. I know, I know. Work. Ugh! Who does that anyway? Well, apparently I do. I am doing my best to find some time to talk to you guys. Sometimes I really do have that time, but nowadays things are quite busy and I barely have time to scratch my own head. Plus, I mean, why would I scratch my head anyways, right? That said: I read ALL your messages. I mean it. Every. Single. One. Even if I don't answer, I read it.
Let's establish a rule though: Please be very specific with what you are writing. I never know when will be the next time that I'll check my messages. So just write me keeping that in mind. It's more likely that I'll write back to someone who speaks their mind rather than someone writing "Hey kara u thar?".
Also, I can't help out with tickets. I can't provide support. I really can't.
This was a bigger issue and it seems to be mostly fixed for the majority of you. We are though keeping an eye out on NA/EU reports. We also have variations here and are looking into them. Also: We will be making some further improvements to our servers this year, which will be a big help with any issues.
There's nothing specific going on at the moment. We will be doing things different this year ... , just not right now. Still though, I really appreciate all the topics you brought up in the forum. Your feedback is weighing in heavier than it did before in regard to future changes.
Weekly Challenges. Yes, I said it. It's in progress. Later on, I might be able to talk to you about the big plans that we had and weren't able to implement. Therefore, we'll just take it step by step and see where it takes us. Considering the comments on various topics, I think this will be a great thing for everyone.
I think I mentioned it somewhere before. Basically, we want to improve our communication further. Fact is, by the time this PM Letter is out, the first session will have already taken place. I'll also join these whenever I can.
Previous Feedback Form
I don't have any statistics prepared like I did last time, but it seems that a lot of you are interested in how publisher and developers work, followed by our daily jobs. Apparently, the majority of you seemed to dig the Heart Breaker design, which for us, of course, is awesome feedback. The interest in Old Moon also seemed quite high. It's nothing new, but, due to your feedback, it also becomes more important to us.
First thing to note, in case you missed it, is that the old GMs, i.e. Aeria employees, are now CMs. Whereas the old GSs, i.e. volunteers, are now GMs. We've opened some positions and applicants are currently being reviewed. So, new GMs will hopefully be joining the team very soon. You may have noticed that several GMs left the team (or didn't make it to the team after a certain period) in the last few months. We've been implementing some changes on how the GM teams work, so a lot of it was because of that. I wanna take the opportunity to thank all of the previous GMs (including Heliga, who was a Trial-GM). I worked with most of them directly and truly appreciate all of their efforts.
Last but not least, as you all know, our CM Extra has moved away from this team to become the Lead CM for the company. I witnessed Extra's journey in Aeria from the very beginning. She initially replaced me in the community, and I was glad to start working with her directly when I came back to S4 League. She's a great colleague and has done a lot when it comes to structuring the community side of things. We'll dearly miss her in the team, but I also know that she'll make a good Lead CM. Best wishes, Extra!
So, about myself! It's been quite intense. Short weeks mean that there's more work to do and less energy to do other stuff, but I did something fun after all: I got myself some Dungeons and Dragons books and sent an internal email around the company to see if I can introduce a few people to the game. I was expecting about 4-5 people to answer, but I got, believe it or not, 20 answers! So, I had to prepare several games! We've started playing, and so far had loads of fun (though it was quite time-consuming).
I received lots of suggestions from you guys and will try to check them in time. Many animes (anime? What's the plural there?)! As I mentioned in the forums, I'll probably start Yo-yo at some point. Meanwhile, I just finished season 2 of "A Series of Unfortunate Events", and it was amazing! Game-wise, I am stuck on some multiplayer games from last month, plus a bit of Starcraft II Co-Op (Yes, I'm old). Unfortunately, I didn't read enough to finish Alice's Adventures in Wonderland and Through the Looking Glass, but I'm reading a bit more now.
One last thing. I made a note about "more Fumbis". I honestly don't remember the context. But here are some Fumbis. Flame, Ice and Storm Fumbi at your service!
This month, I don't have a feedback form, but ... just wait a bit. Once we reveal the <CONFIDENTIAL> topic, there will be a lot more to talk about.
Since the PM Letter was delayed to this month, this is now the April PM Letter.
See you next month!